Setu: transitions of care agent

Setu turns an authorized discharge, referral or other transition signal into operational follow-up work. It matches the event to the correct patient, applies routing rules your organization defines, assigns the resulting task to an accountable role, and tracks handoffs that are still unresolved. Setu does not make patient-specific clinical judgments, determine coverage, or turn a queue item into billing evidence.

A deployment reads approved discharge and follow-up sources through the route your organization authorizes, which may be APIs, governed feeds, transition documents, a warehouse, a health information exchange, or an enterprise integration layer. Each item shows its source, timestamp, inclusion reason, required action and missing data. Duplicates, conflicts, late feeds and uncertain matches go to an exception queue rather than into the working list.

Yes, Setu is EHR-agnostic and runs as a cloud-hosted service. Each source still needs its own field mapping, provenance, patient matching, refresh expectations, validation, access controls, failure handling, and an explicit read-only or write-back model, agreed with your team before implementation. Synodha claims no endorsement by any EHR vendor.

Require authorized sources, patient-matching tests, visible provenance and timestamps, role-based access, approved communication channels, human approval points, an accountable owner per queue, an exception queue, audit events, a downtime procedure, and representative validation before go-live. Prohibited uses should be written down too, including autonomous clinical decisions and unsupported billing actions.